Returns & Refunds

Return Policy
If for any reason a Wicks Or Wax product that you purchased for your own personal use does not meet your expectations, you may contact the Customer Service Department using the contact us tab or by emailing support@wicksorwax.com within 10 days of the date of purchase to request a replacement, exchange, or refund, subject to the following rules.

• Replacement Due to Manufacturer’s Defect or Missing Item. If you request a replacement item due to a manufacturer’s defect or a missing item, the replacement item will be shipped to you at no cost to you as long as the item is shipped to the same address as the original item. Additional charges may apply if you request that the exchange or replacement item is shipped to a different address.
• Exchange Not Due to Manufacturer’s Defect or Missing Item. If you wish to exchange an item for another item and the original item is not defective, you will be responsible for the payment of any differences in product prices as well as shipping costs to return the original item to us. In addition, you will be charged the shipping costs to send the exchange item to you. No exchange will be made for products that are not in good and resalable condition, not in their original packaging, or that were otherwise designated by us at the time of sale as nonreturnable, discontinued, or seasonal.
• Refund Not Due to Manufacturer’s Defect or Missing Item. If you wish to receive a refund for a product under this policy, we may require you to return the item to us. In that event, you will be responsible for the payment of any shipping costs to return the original item to us. Upon our timely receipt of the returned item (if required) a refund of the purchase price (less shipping costs) will be issued to you.
• Sales Receipt Required. If you do not have your original sales receipt, we reserve the right to refuse to honor your product replacement, exchange, or refund request.
• Product Credit. We reserve the right to issue product credit to you in lieu of your replacement, exchange, or refund request at our discretion if the conditions set forth in this Product Return Policy are not met by you. If you return an item that was purchased using product credit, upon approval, the credit will be reissued. The original product credit expiration date will be extended by 15 days.
• Customer Returns. Note that the foregoing Satisfaction Promise and Product Return Policies are applicable to products that you sell directly (from your own inventory) to customers. Therefore, if a customer wishes to return a product to you pursuant to these policies, you agree that you shall honor these policies with respect to any such return. After a customer has returned a product to you pursuant to the above, you may likewise return the product to the Company for refund or exchange in accordance with the above policies.